Hiver Review — Honest Pros, Cons & Pricing (2026)

Category: Shared inbox for Google Workspace teams

Also known as: hiver.

Overview

Hiver is a shared inbox platform built specifically for Google Workspace. It adds email delegation, collision detection (so two reps don't reply to the same email), SLA management, and analytics directly inside Gmail. Hiver is more focused on customer support workflows than Gmelius, but works well for managing cold email replies as a team. The collision detection feature is particularly useful when multiple SDRs are handling replies from shared sending accounts. It prevents the embarrassing situation where two reps respond to the same prospect with different messages. Hiver's analytics show response times, resolution rates, and team workload distribution.

Pricing

Lite: $19/user/month. Growth: $29/user/month. Pro: $49/user/month. Elite: $69/user/month. Free trial available.

Strengths

Collision detection prevents multiple team members from replying to the same email
Strong analytics for tracking response times and team workload
Built natively for Google Workspace with deep Gmail integration
SLA management for setting and monitoring response time targets
Email delegation with clear ownership and accountability per conversation

Weaknesses

Google Workspace only, no support for Outlook or other email providers
More oriented toward support workflows than sales reply management
Higher per-user pricing than Gmelius at comparable feature tiers
Not a sending tool, only handles inbound reply management and team coordination

Best For

Google Workspace teams needing collision detection for shared reply handling
Operations with strict SLA requirements for cold email response times
Teams transitioning from individual reply handling to a structured team workflow

Not Ideal For

Teams not on Google Workspace
Solo operators or small teams where collision detection is not relevant
Operations looking for outbound sending or sequencing capabilities