Refund Policy

This Refund Policy explains the terms under which Puzzle Inbox issues refunds, replaces accounts, and processes cancellations.

Refunds may be available if inboxes were not delivered within 7 business days, are unusable due to documented technical failure, or for duplicate charges.

Refunds are not available for delivered inboxes you decided not to use, suspensions caused by sending behavior, deliverability outcomes (which depend on your copy and targeting), partial billing periods, or already-delivered consultation services.

Suspended cold email inboxes are replaced as part of the service. Replacement inboxes are equivalent to the original (same platform, tier, warmup status).

Subscriptions auto-renew every 29 days. Cancellation must be requested at least 5 days before the renewal date via WhatsApp. Cancelled inboxes are deleted approximately 48 hours before the next renewal.