Refund Policy

This Refund Policy explains the narrow terms under which Puzzle Inbox issues refunds. It applies to all subscriptions and one-time purchases.

Refund Eligibility

A refund is only available if all of the following are true: (1) you have not yet submitted the onboarding form for your order, (2) you request cancellation within 24 hours of the original payment, and (3) provisioning of your inboxes has not yet begun. Duplicate or accidental charges are refunded regardless.

Suspended Accounts

Suspended accounts are not refunded under any circumstances. We may, at our sole discretion, offer a replacement inbox in limited cases, but no monetary refund is owed. Suspensions caused by your sending behavior (volume, spam complaints, list quality, prohibited content) are not eligible for replacement.

Other Non-Refundable Situations

Refunds are not available after the onboarding form has been submitted, after the 24-hour window has expired, for delivered inboxes you decided not to use, for partial billing periods, for already-delivered consultation services, or for account loss due to Google or Microsoft policy changes affecting cold email industry-wide.

Cancellation

Subscriptions auto-renew every 29 days. Cancellation must be requested at least 5 days before the renewal date via WhatsApp. Cancelled inboxes are deleted approximately 48 hours before the next renewal.