Terms of Service

These terms of service (“Terms”) outline the policies and conditions for using our email services with Google Workspace Business Starter inboxes, registered under a US IP address. By using our services, you agree to the following terms:

Subscription and Cancellation

Cancellation Notice: To cancel your subscription, you must notify us by email at info@theagencypuzzle.com or through WhatsApp at +44 7769791479.
Notice Period: Cancellations must be made at least five (5) days before the renewal date to be processed without disruption. The renewal date is based on the date your invoice has been paid, not the date the form was submitted.

Usage Guidelines

Account Management

Account Disconnection: In the event of an account disconnection, manual re-login by the user is required to restore connection.
Setup Assistance: Our team will assist with the setup of DKIM, DMARC, MX, and SPF records to ensure deliverability.
Example Form Submission: Please refer to our provided example form submission to ensure correct formatting. Incorrect submissions may lead to delays.
Two-Factor Authentication: We recommend disabling two-factor authentication to prevent delays during account setup.

Service Delivery and Billing

Puzzle Inbox is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or any services provided through our website. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

Termination

We reserve the right to terminate or suspend your access to our website and services without prior notice if you violate these Terms of Service or engage in any conduct that we deem inappropriate or harmful.

Inboxes Use Policy

Users are strictly prohibited from using the Puzzle Inboxes service to violate CAN-SPAM regulations, including but not limited to failing to provide required opt-out mechanisms or using misleading headers or content. The service is intended solely for Business-to-Business (B2B) communications; any use for Business-to-Consumer (B2C) emails is expressly forbidden. Puzzle Inbox disclaims all liability for any misuse or legal violations by users, who bear full responsibility for ensuring compliance with all applicable laws and regulations.

Refunds

After a order is processed meaning a form has been submitted it is not possible to provide a refund. If an order has been completed it is not possible to provide a refund. If inboxes are purchased in the last 24 hours but a onboarding form is not completed than the customer is eligible for a refund.

Email Maintenance

The client is responsible from email reconnects and email maintenance. The support includes providing renewal dates, canceling inboxes and asking questions prior to inbox purchase.

Cancellation

Puzzle Inbox reserves to right to cancel inboxes and provide partial refund if the organization terms are breached.

Effective Date

These terms are effective as of 21/10/24.

Contact

By continuing to use our service, you agree to these Terms. Please contact us if you have questions or require assistance with account setup or billing. Thank you for choosing The Puzzle Inbox.
Contact Email: info@agencypuzzle.com
Contact Whatsapp: +44 7769791479